LAB GROWN DREAMS / PRIVACY
Privacy Policy
A clear guide to the personal information Lab Grown Dreams may collect, how it is used, and the choices available to you.
LAST UPDATED · OCTOBER 19, 2026
ABOUT THIS NOTICE
This Privacy Policy explains how Lab Grown Dreams handles personal information when you browse this website, contact our Bangkok studio, request a custom jewellery design, or place an order. A separate notice shown at checkout or in a specific form may add information for that interaction.
INFORMATION WE MAY COLLECT
Contact details may include your name, email address, phone number, and billing or delivery address, together with the information you choose to include in an enquiry or message.
Order and design details may include items considered, gemstone preferences, sizing, design references, order history, delivery instructions, and customer-support correspondence.
When you use the site, technical information may include your IP address, browser and device type, pages viewed, referring page, and interactions with the site. Cookies or similar technologies may be used where enabled. If you are directed to a payment provider, submit payment details through that payment flow only; do not send full card details by email or chat.
HOW WE USE INFORMATION
We use information to answer enquiries, develop or manage custom designs, process and fulfil orders, arrange delivery, and provide customer care and after-sales support.
We may also use information to operate and secure the site, diagnose issues, prevent fraud or misuse, maintain business records, and meet legal obligations. We send promotional messages only where permitted; you can opt out at any time using the message instructions or by contacting us.
COOKIES AND SIMILAR TECHNOLOGIES
The website or its service providers may use cookies and similar technologies to support essential site functions, remember preferences, understand site performance, or improve the visitor experience. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the site work.
WHEN INFORMATION IS SHARED
We may share information with service providers that help operate the website, support customer communications, process payments, measure site performance, or deliver orders. We may also share relevant order details with shipping, logistics, or customs partners; with professional advisers or authorities where required; or as part of a business reorganisation. We limit sharing to what is reasonably needed for the relevant purpose and apply safeguards where required by law.
INTERNATIONAL TRANSFERS
Lab Grown Dreams is based in Bangkok and may serve customers in other countries. Some service providers may process information outside your country. Where information is transferred internationally, we take steps required by applicable law to protect it.
RETENTION AND SECURITY
We keep personal information only for as long as reasonably needed for the purposes described here, including order support, record keeping, dispute resolution, and legal obligations. Retention periods depend on the type of information and the reason it was collected.
We use reasonable safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure, so please contact us promptly if you believe your information has been exposed or misused.
YOUR CHOICES AND PRIVACY RIGHTS
Depending on where you live and the law that applies, you may be able to ask us to access, correct, delete, or provide a copy of your personal information, or to object to or restrict certain uses. You may also withdraw consent where processing relies on consent. We may need to verify your identity before responding, and some information may need to be retained for legal or business reasons.
To stop receiving promotional messages, use the unsubscribe instructions in the message or contact us. Service messages about an enquiry or order may still be sent when needed to assist you.
CHILDREN AND THIRD-PARTY SITES
This website is not designed for children. If you believe a child has provided personal information to us, please contact us so we can review the matter. Links to other websites are provided for convenience; their privacy practices are governed by their own policies.
CHANGES TO THIS POLICY
We may update this policy as our services or practices change. The current version will appear on this page with its latest update date. Please review it periodically.
QUESTIONS ABOUT YOUR INFORMATION?
Contact Lab Grown Dreams with a privacy request or question. Please avoid including sensitive payment details in your message.
admin@labgrowndreams.co
+66 84 538 1122
919/513C, 44th Floor, Jewelry Trade Center, Silom, Bang Rak, Bangkok, Thailand 10500